71bet Privacy Policy

1. Introduction

71bet is an online betting and casino platform serving users in Bangladesh. We believe that the security of your personal information is a fundamental right. We therefore take the utmost care in how we collect, process and store your information.

This privacy policy ("Policy") clearly sets out what information 71bet collects, why it collects it, how it is used, and what rights you have over that information. This policy is an integral part of our Terms and Conditions and both documents should be read together.

In this policy, "we", "our" or "71bet" refers to the organisation that operates this website and related services. "You" or "user" refers to any person who visits the 71bet website or uses its services.

2. Information We Collect

71bet may collect your information in various ways. The information collected falls into two main categories — information you provide directly and information collected automatically.

2.1 Information You Provide Directly

When you create an account on 71bet, make a deposit, or contact our support team, you voluntarily provide the following information:

• Full name and date of birth
• Mobile number and email address
• Documents required for identity verification (copy of national ID card or passport)
• Financial transaction details — bKash, Nagad or Rocket account number
• Login details — username and encrypted password
• Messages and complaints submitted via live chat or email

2.2 Automatically Collected Information

When you use the 71bet site, certain technical information is collected automatically. This information is used to improve the site's performance and ensure security:

• IP address and geographic location (up to city level)
• Device type, operating system and browser details
• Time spent on the site, pages visited and click patterns
• Referral source (which site or link you came from)
• Cookies and session data

3. Purpose of Using Information

71bet uses your information only for specific and legitimate purposes. We never process or store your information unnecessarily.

The main purposes for which your information is used are:

• Account management: Verifying your registration, managing login, and ensuring account security.
• Financial transactions: Processing deposits and withdrawals, preventing fraud, and maintaining transaction records.
• Identity verification (KYC): Confirming the user's age and preventing fraudulent activity.
• Customer service: Resolving your questions and complaints and providing 24/7 support.
• Service improvement: Improving the site experience, identifying technical issues, and launching new services.
• Promotional communications: Sending bonus offers and updates with your consent (you can opt out at any time).
• Security and compliance: Complying with applicable laws and regulations, and preventing fraud and money laundering.

4. Sharing Information with Third Parties

71bet does not sell or rent your personal information to third parties. However, information may be shared in certain specific situations required for operating the service:

4.1 Service Providers

Our technology service providers, payment processors (mobile banking platforms such as bKash, Nagad and Rocket) and game software providers may access a limited amount of information in order to deliver their services. These providers operate under strict confidentiality agreements.

4.2 Legal Obligations

71bet may be required to disclose relevant information in response to a court order, a lawful request from a law enforcement agency, or any other legal obligation. In such situations we will provide only the minimum information necessary.

4.3 Business Transfers

In the event of a company merger, acquisition or sale of assets, user information may be transferred. In such an event we will notify you in advance, and the new party will also be required to maintain the same privacy standards.

5. Cookie Policy

Cookies are small text files stored on your device that help improve website functionality. 71bet uses the following types of cookies:

• Essential cookies: Required to maintain login sessions and ensure security. Disabling these will prevent the site from working properly.
• Performance cookies: Collect usage statistics that help improve the site. These do not reveal your identity.
• Preference cookies: Remember your language preference and site settings so you do not have to set them up again on your next visit.
• Marketing cookies: Used only with your consent to show relevant advertisements.

You can disable cookies at any time through your browser settings. However, disabling essential cookies may affect your ability to use some services.

6. Data Retention Period

71bet retains your information only for as long as is necessary to provide services and meet legal obligations.

The general retention policy is outlined below:

• Account information: Retained for the applicable legal period even after the account is closed.
• Financial transaction records: Retained for the period required under financial regulations.
• Customer service communications: Retained for a limited period after the issue is resolved.
• Technical logs: Kept for a limited period as required for security verification.

Once the retention period ends, information is securely deleted or anonymised so that no individual can be identified.

7. Your Rights Regarding Your Information

Every registered user of 71bet has the following rights over their own information. If you wish to exercise these rights, you can contact our support team.

7.1 Right to Access

You can find out at any time what information 71bet holds about you. You can request this information through your account portal or by contacting us directly by email.

7.2 Right to Rectification

If any information we hold about you is incorrect, you can ask for it to be corrected. Changes to verifiable information (such as name or date of birth) may require identity confirmation.

7.3 Right to Erasure

In certain circumstances you can request that your personal information be deleted. However, some information may need to be retained for a set period due to legal obligations.

7.4 Right to Opt Out of Promotional Communications

You can stop receiving marketing messages at any time. Each message includes an unsubscribe option, or you can contact us directly to opt out.

7.5 Right to Data Portability

You can receive information held about you in a machine-readable format and use it elsewhere, where technically feasible.

For more details on exercising your rights, you may also refer to the guidance on our Responsible Gaming page, where we discuss user protection in further detail.

8. Security Measures

71bet uses industry-standard security technology to keep your information safe. Our security practices include:

• SSL encryption: All data exchanged between your browser and our servers is protected by 256-bit SSL encryption.
• Password hashing: Your password is never stored in plain text — strong hashing algorithms are used.
• Two-factor verification: An OTP is sent during suspicious logins or large financial transactions.
• Firewall and DDoS protection: Our servers are protected by advanced firewalls and intrusion prevention systems.
• Regular security audits: Third-party security experts regularly test our systems.
• Staff training: Our staff receive regular training on data protection and access to information is kept restricted.

Please note that no one can guarantee complete security on the internet. For the security of your own account, use a strong password and do not share your login details with anyone.

9. Protection of Minors' Information

71bet provides services only to individuals aged 21 or above. We do not knowingly collect any information from minors.

Age verification is in place at the time of registration. If a minor's information enters our system for any reason, the account will be closed and the relevant information deleted as soon as we become aware of it.

If you know that a minor is using our site, please inform our support team. We will take immediate action. For more information on responsible gaming, see our Responsible Gaming guidelines.

10. Policy Changes

71bet may update this privacy policy from time to time. Changes may be made due to changes in the nature of the service, technical developments, or legal requirements.

For significant changes, we will notify users in advance by email or via a site notification. Continued use of the site after a change is made will be taken as acceptance of the updated policy.

Each policy will show a "Last Updated" date at the top. We recommend that you visit this page regularly to stay informed of the latest policy. To understand our overall terms of use, please read the Terms and Conditions page.

11. Contact

Contact us for any questions, concerns or requests relating to this privacy policy. The 71bet support team is available in both Bengali and English, seven days a week, twenty-four hours a day.

For identity-related requests, you may need to provide some information for verification purposes. This is to ensure your security.

• Live Chat: Connect directly via live chat from any page on the site.
• Email: [email protected]

Our team generally responds promptly. Live chat is recommended for general queries, and email for formal information-related requests.